Frequently Asked Questions
The 'crew' at Dandelion Vintage has put together this page to answer your most common questions -
*** Just hit the 'Add to Order' button to put the item in your shopping cart. If you email me (email@example.com) with your order - please include item number and description. I will send you an invoice with order total including shipping. If paying by PayPal you will reeive an invoice from PayPal as well. For check or money order, I will give you my mailing address when you place your order. Payments are to be made out to my name. Your order will be held for you for 7 days, payment is due within that time. If payment isn't received by then, the item will be taken off of hold unless you let me know of any delay in sending payment.
**Please note that asking a question about an item does not put it on hold for you. An item does not go on hold until you are ready to commit to purchase it. If you ask a question and I don't hear back from you for a few days, the item will be sold to whoever comes along and commits to the purchase in the meantime.
*** By money orders, and personal check or credit card payment through PayPal. If you send me a money order, or use PayPal, your order will go out on my next mailing day after I receive the payment. If you send a check, your order will be held 10 business days for check clearance through my bank. I do not take credit card payments directly myself. Please do not send me your credit card number.
*** PayPal is free for buyers. If you note credit card as your form of payment, I will send you an invoice through PayPal. If you are registered with PayPal, you only have to sign in to pay. If you are not registered, you can just fill in your payment info manually and you do NOT have to join PayPal. It's very simple and I've never had a problem using PayPal. I do not take credit card payments directly myself.
*** I ship by US mail, usually Priority, sometimes First class on small items. Priority mail usually takes 2 to 4 days to deliver, First Class is 5 to 7 or longer. I cannot guarantee that a package will arrive by a certain date with Priority or First Class. Guaranteed 2 day delivery is available for an extra charge, email me (firstname.lastname@example.org) for costs. I usually ship on Monday, Wednesday and Friday morning. All packages are shipped with insurance and delivery confirmation. If you need an item by a certain date, please email and let me know first, so that I can let you know your shipping choices and costs.
**If a package comes back to me as unclaimed, or undeliverable, you will need to pay to have the package reshipped. If you want to cancel an order that has been returned to me, there will be a 20% restocking fee, and the shipping cost will not be refunded.
*** Mine has always been an 'All Sales Final Policy'. But I do consider returns on a case to case basis. My items are accurately described & measured. If you have questions or doubts about an item, please email me. I stand behind my items and how I represent their age & condition. I have occasionally made honest oversights or mistakes when listing items. If you feel that an item has been misrepresented, then please contact me as soon as you receive the item and we will find a solution. Items have been measured twice for accuracy. I will not accept returns for items that do not fit, for color, or for buyer's remorse.
Excellent - Clothing that I know is unworn or barely worn, with no or very minor flaws.
Very Good - maybe a few minor flaws that don't detract from wearing. I may call something 'Very good to excellent condition' which would mean that it has been worn, but is still crisp with no flaws or a minor flaw.
Good condition - Still very nice and wearable, may have a few flaws that are noticeable. If you are very finicky, or self conscious about wearing something with somewhat noticeable flaws, you may want to pass on an item in good condition and stick to something that is in very good condition.
Fair or Poor - I have an 'AS-IS Damaged' item section on my website, and occasionally list AS-IS items on ebay. Those items are meant for collectors, costumers or people who like a good project to work on. These items show obvious wear and noticeable flaws. Most of those aren't wearable, or require alot of work to possibly make them wearable.
*** No, sorry. I will pay the shipping & insurance on orders over $250 - if you pay by CHECK or MONEY ORDER. No free shipping if you pay by credit card or if you are ordering from outside of the US. Other than that I don't discount my prices because I feel that my prices are already very reasonable. But I do run special sales several times a year, so join my mailing list to get the scoop.
*** I mark an item as Sold when I receive payment. I wait at least a week after I ship the item before I take the Sold item off of the site. That is so that the buyer can re-check the description after they receive the item, in case there is any problem. Also it is a good reference for people to see the variety of items that I list on the site, and to use when they like a sold item, they can ask me to look for that similar style for them in the future.